Measuring Agency-Level Results: Lessons Learned from Catholic Relief Services’ Beneficiary and Service Delivery Indicators Initiative

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Author(s)
Carr, H. & Scott, K. M.
Pages
21pp
Date published
22 Sep 2017
Publisher
Journal of MultiDisciplinary Evaluation | Volume 13, Issue 29
Type
Articles
Keywords
Monitoring, Evaluation-related, Accountability and Participation

Many NGOs have less success documenting their results at the agency level than at the program or project level. Little has been published on the challenges NGOs face in developing and measuring agency-level results. To address this issue, InterAction, an alliance of NGOs, commissioned a comparative study that drew on the existing grey literature, and a sample of 17 InterAction member organizations through case studies and interviews.

This paper builds on that InterAction study by presenting one of the first published case studies of a successful agency-level measurement (ALM) system – Catholic Relief Services’ (CRS’) Beneficiary and Service Delivery Indicators (BSDI) initiative.